Troubleshooting and FAQ

It has to be added once. See Shopify admin integration above for the add-and-pin steps.

It is most likely in another open batch. Check Reports for a batch that already has it, or finish that batch first.

It was fulfilled, but not completely: some orders failed in Shopify, or were held back because they were flagged. Open it and use Retry failed, or resolve the flagged orders and fulfill them. Once nothing is outstanding it moves to Complete.

The order, or one of its items, was flagged during picking or packing. Excepted orders are held back from fulfillment by default so you do not ship something with a known problem. Fulfill them anyway from the completion screen once resolved.

Bundle line items explode into their component items, each tagged "Part of bundle." Packing and the packing slip still show the original bundle.

If a print or export fails, usually a connection hiccup, you will see an error telling you to try again. If it keeps failing, check your connection and reload.

Browsers block camera access for embedded apps. Open the batch's picker link directly in a browser tab and the camera works. Photo capture is different: it hands off to your device's camera or photo picker, so it works inside Shopify admin.

Check the address on the order and that your EasyPost key is connected in Settings. If EasyPost returns no rates or an error, the order can be flagged as a shipping issue and handled another way. A test key buys sample labels only.