Help / Returns
Returns and restocking
Receive returns by scan or search, log a reason, and restock sellable units into Shopify once, with insights on what comes back and why.
Open Returns and choose Receive a return to scan items back in. For each item, pick a reason (wrong item, damaged or defective, not as described, doesn't fit, changed mind, arrived too late, other) and add optional detail.
Each line has Received (what physically came back) and To restock (how many are resellable). Returned 3 and only 2 are sellable? Set To restock to 2.
Choose a location and click Restock to add the To restock quantities back to available inventory in Shopify. Only units not already restocked are sent, so clicking twice never double-counts, and every restock is listed in the return's history. A restock can't be undone from Pickadoodl, so correct a mistake in Shopify. It needs inventory write access, which you approve once when asked.
Return insights summarizes what came back over a date range by reason, product, and variant, with CSV export. These are counts of what was received, not a return rate.